In the world of emergency cleanup and restoration, there are basically two types of service providers—those who genuinely care about the work they do and the people they seek to help, and those who wish only to make a profit off of the pain of another human being.
This may sound like an extremely broad and harsh statement, and yes, it is virtually impossible to prove one way or another, but think about it… The life of an emergency restoration professional is a life of being constantly on-call, ready to respond day or night, near or far, willing to work in homes and conditions that are literally unsafe for anyone else to be in.
A restoration service technician is willing, each day, to put himself into a contaminated sewage flood, a charred building covered in soot with contaminants filling the air and staining his clothes and protective equipment.
A restoration service professional is willing to work hard labor, doing demolition for 10 hours at an extensive remediation project, only to be called back out on his way home to help out on another emergency pack out….Why else would ANYONE be willing to do this kind of work if they didn’t care about helping people?
The only other answer is money, and sometimes disaster strikes before you’ve ever had a chance to sit and think about who you would call to help you if it did. It can be quite difficult to determine which of the two types of service providers you’re dealing with on the first visit, too, since the best of both kinds share an eerie resemblance.
The life of a emergency cleanup professional is certainly not for everyone, but sometimes those least-suited for the job end up owning the company, where no qualifications other than capital exist, so how can you really know that the company you choose is qualified to help you in your time of need?
Thankfully, the restoration industry has recognized the need for accountability in an area that is far too saturated with scam artists, job sharks and unlicensed scoundrels who will sell you the lowest bidder’s handiwork under the guise of their own. And so, the Clean Trust was established as a regulating agency to set the standards for proper procedures and practices in the field.
Originally founded in 1972, the Clean Trust had long been known as the Institute for Inspection, Cleaning and Restoration Certification (IICRC), a group with over 150 instructors across the country. The IICRC badge became something to shoot for, a goal to achieve for those who were in this business for the right reasons, and a way to weed out those who were not.
Just as with any other branch of industry or commerce, more certifications mean more opportunities, and for the consumer, more certifications mean more peace of mind and more confidence that the work is being done right the first time.
Throughout its long history, the IICRC and now the Clean Trust (since the name change in 2011) has been able to provide excellent education to thousands of hard-working students in the fields of fire restoration, water restoration, mold remediation, and a whole host of other subsets of specializations, including carpet cleaning and advanced deodorization techniques.
The group would become the highest authority in the industry, the great answer to the question of, “Who should I trust to fix my damage?” The Clean Trust/IICRC badge became a requirement of service providers who wanted to work with most insurance companies, and the restoration industry finally became much less appealing to dishonest individuals.
Today, the Clean Trust currently represents over 5,700 service providers and over 50,000 certified technicians worldwide, and we at ECS are immensely proud to be a part of that esteemed group. (In fact, our immense pride is on display in the hallway of our main office, where there are literally more plaques and certificates than there is visible wall-space, but hey who’s counting, right?)
While it must be said that no certificate can ever fully guarantee excellent workmanship and competency, the Clean Trust badge does tell you, without a doubt, that the emergency cleanup provider you’ve chosen has spent a great deal of time, resources and finances to make sure that their technicians receive the best training and support in the industry, and of that you can be certain.